* Exchange/Refund Policy

All online orders will be double checked & inspected prior postage. MR Party will only accept refund due to manufacturing defects within 7 days from the date of purchased. Kindly mail (or return to store) the items back to proceed with refund.

For store purchased, all goods sold are non-refundable or exchangeable. MR Party will only accept refund due to manufacturing defects (for balloons only) within 7 days from the date of purchased. Kindly return with receipts to proceed with refund.

Order Cancellation / Postpone

MR Party will only provide store credit refund (for balloons order only, validity 1 year) for order cancellation due to any reasons, from intended date of collection/delivery.

For postponing of balloons collection or delivery, 1 day advanced noticed is required.

Product Colours

1. Website and all collateral images are for illustration purposes only.

2. Actual colour of the product may vary slightly from the website images due to lighting / screen issues.

3. In the event that any products are unavailable / sold out, we will contact the customer and propose substitutions before proceeding with the delivery / shipping, refund will be made accordingly should the substitutions fails.

Shipping, Delivery & Self-Collection

Our Delivery Service for Your Convenient Selection:
*Normal / Registered Mail: Suitable for small items, toys and gifts.

*Not applicable for inflated balloons.

  • All mails are sent via Singapore Post normal Mail or SmartPac
  • All orders shall reach you within 2~4 working days, as per Singpost basic package service.
  • Upon purchase and selection of mailing option, customers are automatically entering an agreement to release MR Party from any liabilities of any kind, for any delay by Singpost or loss of mails if customer select the normal mail option, as there is no tracking number for checking purpose.

Door/Van Delivery: Suitable for inflated balloons, decorations etc.

  • Customer is advised to use this service for bulk orders and inflated balloons.
  • All orders including inflated balloons will be delivered in a single trip to save cost for customers.
  • Should any customers need certain items earlier, other than balloons, the batch of orders should be submitted separately, without the balloons.
  • All delivery time requested by customers are subject to availability at the time of confirmation.
  • You may indicate your preferred delivery date & time and we will notify you if the slot you required is not available.
  • Standard delivery hours are from 10am to 7pm daily, any deliveries outside the stated standard timing shall subject to surcharges and availability.
  • As delivery slots are limited, we encourage you to book up to 5 days in advance.
  • $30 delivery fees apply for 1 location,  $38 for delivery to Marina Bay Sands/ Sentosa/ Changi Area. 

IMPORTANT NOTES:

Orders that contains helium filled latex balloons should be delivered TWO hour before the event commences.

No delivery service available for Pulau Ubin, Tuas and Jurong Island due to accessibility.

For delivery of 101pcs (or equivalent) Helium balloons and above, delivery fee is $50/trip.

All bulk order payment must be received before processing of orders, at least 7 days in advance from the date of delivery.


Self-Collection:

  • Self-collection is at our shop only. No meetups at other public places.
  • Kindly allow 1 working day for order processing or call 96993467 if we can rush your collection.
  • All payments to be made in advanced via PayPal, Bank transfer, DBS PayLah or PayNow.
  • Opening hours for our retail shop is daily from 11am – 7pm (Mon-Sat) and 6pm on Sun/PH, online collection of balloons starts from 10am to 6.45pm.